Terms & Conditions

1. About these terms

These terms apply when you use this website to get a fare or request a trip. By submitting a request you agree to them. The business behind TripMila: OWNER DECISION REQUIRED: legal name and registered address

2. Request, quote and confirmed booking: three different things

• Quote (fare estimate): the fare shown on the website for a trip, valid for a limited time. It is calculated from the details you enter and the current published prices. A quote is not a booking and does not hold a vehicle.
• Booking request: when you submit your details, that is a request. It is not a confirmed booking. A member of the TripMila team will contact you, check availability and agree the final fare with you.
• Confirmed booking: your trip is confirmed only when TripMila tells you so (the booking page shows “Booking confirmed”). The fare agreed at confirmation is the fare that applies, and later price changes on the website do not change it.

We may decline a request, for example if no suitable vehicle is available. Some vehicle types are shown only when an approved vehicle is available.

3. Registration and accurate information

You do not need an account to request a trip. If you create an account or request a trip, give correct names, phone numbers and trip details, and keep your sign-in details private. Wrong or incomplete details (for example a wrong pickup place or phone number) may lead to delays, extra charges or cancellation.

4. Fares and what is included

Each fare lists what it includes and what is extra. Items marked “extra at actuals” (such as tolls and parking) are charged at the actual amount. Taxes are shown only where they apply. Charges for waiting time, extra kilometres or hours, night driving or route changes: OWNER DECISION REQUIRED: rates and rules

5. Payments

This website does not take online payments. Our team will tell you how and when to pay (for example cash, UPI or bank transfer) and will record each payment you make. A booking is shown as paid only after a payment has been recorded. Advance amount and due dates: OWNER DECISION REQUIRED: amount and rules Please keep your payment proof.

6. Changes, cancellation and refunds

See the Refund & Cancellation Policy. To change a trip, call us as early as you can; a change is not final until we confirm it.

7. Pickup, waiting time and delays

Please be ready at the pickup place at the agreed time. Waiting beyond the free period may cost extra, and a trip may be treated as cancelled if the passenger cannot be reached. Free waiting period and consequences: OWNER DECISION REQUIRED: decide Traffic, weather, road closures and other events outside our control may cause delays (see the Disclaimer).

8. Vehicles, drivers and partners

Trips are carried out by drivers and vehicles supplied by partners that TripMila has approved. The vehicle you receive is of the category you booked; the model shown is an example (“or similar”). OWNER DECISION REQUIRED: whether partners are independent contractors, and who is responsible for the vehicle, insurance and permits

9. Conduct

Customers, drivers and partners must behave lawfully and respectfully, follow traffic and safety rules, and not misuse the website. We may refuse or end service, or suspend a partner, for unsafe or abusive behaviour, false information or misuse. OWNER DECISION REQUIRED: specific rules (for example smoking, alcohol, luggage and passenger limits)

10. Complaints and disputes

If something goes wrong, tell us first by phone at 9551462024 or via the Help page with your booking reference, and we will try to resolve it. OWNER DECISION REQUIRED: complaint process, response time and escalation, and governing law and forum

11. Liability

We will do what is reasonably expected of a service provider. Nothing in these terms limits any right you have under law that cannot be excluded, including your rights as a consumer, or our liability for matters the law does not allow us to limit. OWNER DECISION REQUIRED: the liability wording the business and its lawyer approve

12. Changes to these terms and contact

We may update these terms. The version on this page applies to requests made after the update; a booking already confirmed stays on the terms it was made under. OWNER DECISION REQUIRED: effective date

Contact: 9551462024 or the Help page. Registered address and legal contact: OWNER DECISION REQUIRED: to be provided

Open decisions before this page is final

• OWNER DECISION REQUIRED Legal name and registered address of the business, and whether TripMila itself operates the trips or arranges them with independent partner drivers and vehicle owners.
• OWNER DECISION REQUIRED Liability limits, insurance cover and passenger responsibilities (for example damage, cleaning, smoking, alcohol). Legal review needed.
• OWNER DECISION REQUIRED Rules and rates for waiting time, extra kilometres and hours, night driving and changes to a trip after confirmation.
• OWNER DECISION REQUIRED Governing law, the courts or forum for disputes, and any complaint or grievance process.
• OWNER DECISION REQUIRED What TripMila does if a driver or vehicle becomes unavailable after confirmation (see the Refund & Cancellation Policy).
• OWNER DECISION REQUIRED Effective date (to be set when the terms are approved).